General Terms and Conditions

These are the terms and conditions of Lahti Hosting services, created on 9.12.2022.

1. Validity and application of the terms of the contract

These Terms and Conditions, together with the Privacy Policy, govern the use of the Lahti Hosting website ("Lahti Hosting"), which can be accessed through https://lahtihosting.fi and apply to services and products provided by Itsemast Oy ("Service Provider") to its customers ("Customer").
These Terms and Conditions are valid until further notice, replacing the previous Terms and Conditions.

2. Creation, transfer and termination of the contract

The contract is created when the Customer orders the service and the Service Provider has confirmed the order.
The contract is concluded when the Customer accepts the offer made by the Service Provider.
Confirmation is primarily made by e-mail or via Lahti Hosting.

The length of the contract period is the same as the length of the billing period selected for the service.
The contract is automatically renewed at the end of the season if it has not been terminated.
The contract can be terminated at any time up to the due date of the new invoice, in which case the contract will automatically expire at the end of the paid period.
The Customer may terminate the service only via Lahti Hosting, or by e-mail using the e-mail address of the main contact person.

The Service Provider reserves the right to terminate the contract immediately without notice if the Customer breaches the terms of the contract or the service cannot be continued due to an external factor.
An external factor can be, but is not limited to, an order from the authorities or other Force Majeure situation.
In such a situation, the Service Provider is not obliged to compensate the Customer for anything, and the Service Provider has the right to retain all or part of the advance payment, or to charge a fee for work already performed for the service ordered by the Customer.

The Customer is not allowed to transfer the contract to a third party without the written permission of the Service Provider.
The Service Provider has the right to change the Terms and Conditions of the contract.
The Customer may terminate the service if a change in the terms of the contract significantly increases the Customer's obligations or reduces the Customer's rights, and if the change is not due to a change in the law or an order of a public authority.

3. Fees and billing

All prices and discounts advertised publicly on Lahti Hosting are for reference only, and can be negotiated.
Once the negotiation between the Customer and the Service Provider reaches consensus, the agreed service price can be viewed in the private area of Lahti Hosting.
The contents of the private area of Lahti Hosting should be kept confidential and not disclosed to anyone besides the Customer and the Service Provider.
The prices do not include VAT.
If necessary, VAT is added to the final amount of the invoice according to the tax rate valid at the time of delivery.

The Customer shall pay the Service Provider for services in periods during the billing period agreed upon in the subscription.
Generally, services will be provided by the Service Provider after the receipt of payment.
Invoices are sent based on the billing information provided by the Customer in accordance with the billing methods offered by the Service Provider.
The Customer is responsible for ensuring that the billing information provided by the Customer is up-to-date.

The Service Provider has the right to close services if payment is not made by the due date.
The Service Provider also reserves the right to terminate services without notice if payment is not made immediately after notification.
Fees are payable in advance (unless otherwise stated).
The Service Provider reserves the right to change its pricing by notifying the Customer in advance by e-mail or on Lahti Hosting.
The new prices will take effect in the Customer's next billing cycle.
Price changes due to legislative or fiscal reasons will take effect immediately.
The Customer has the right to terminate the service before the new billing period due to a change in the price list made by the Service Provider.
A late fee may be charged for late payments, as well as interest in accordance with the Interest Act.
Also, an additional fee may be charged for reopening a closed service.

3.1. 30-day right of withdrawal

The Customer has the right to cancel the order within 30 days of the delivery of the service.
Domain names or other services registered with the Customer are not subject to the right of withdrawal.
Hourly services are also not covered by the right of withdrawal.

If the Customer cancels a service whose price includes the registration of a domain name, the Customer will be charged for any domain names registered in accordance with the price list.

4. Delivery of services

The billing period is deemed to have started when the Service Provider has sent the instructions and credentials required to activate the service to the Customer by e-mail or via Lahti Hosting.
Part of the order, such as, but not limited to, the registration or transfer of domain names, may be delayed for reasons beyond the control of the Service Provider.
The Customer accepts the delivery, unless a complaint about it is made electronically, or in any other way instructed by the Service Provider, within ten (10) working days of delivery.

5. Content, changes and provision of the service

The Service Provider may provide the contracted service in any way it wishes.
The Service Provider also reserves the right to change the content of services.
The Service Provider will endeavour to inform the Customer of any changes.
Changes can be made, for example to security, without prior notification.

The Service Provider registers the Customer's domain name through Traficom registration services.
The Service Provider only acts as a registrar (intermediary) for the registration.
Unless otherwise agreed, the domain name will be registered using the information provided by the Customer.
The Customer declares acceptance of Traficom's Privacy statement and will make sure the domain name is lawful before its registration.
Fees for domain names are non-refundable to the Customer.

The content of the service is determined by the service description and any accompanying annexes.
The Customer is responsible for the material stored on the disk space.
The Customer is entitled to use the disk space of the service only for the storage of the content related to the service and owned by the Customer.
Resale of the services is prohibited, and unless resale rights are expressly agreed.

6. Customer rights and obligations

The Customer must be a company registered in the Finnish Trade Register.
The Customers's representative may register an account on Lahti Hosting.
The Customer is responsible for giving sufficient signing rights to the representative to act on behalf of the Customer and provide the necessary information about the company on time and in full.
The Service Provider reserves the right to terminate the representative's account in case of the loss of the signing rights; in this case, the contents of the private area of Lahti Hosting may be transferred to another an account registered by the Customer's representative with sufficient signing rights.
In case the Customer is removed from the Finnish Trade Register, the contents of the private area of Lahti Hosting may be removed.

The resource limits of the service may be indicated and limited in the service description.
If the use of resources exceeds the specified limit, the provider reserves the right to block/restrict the use of the service.
It is the Customer's responsibility to ensure security and, for example, that the software they use is up to date.
The Service Provider is not responsible for any non-service software used by the Customer.
The Service Provider reserves the right to prevent by technical means any activity that violates these Terms and Conditions.
The Customer shall be fully liable for any damage caused to the Service Provider or third parties under the provided credentials.

The material stored on the disk space must not be contrary to Finnish law or good practice.
The storage of erotic, pornographic, racist, defamatory and extremist material on the disk space is strictly prohibited.
The Service Provider reserves the right to remove any material deemed to be in breach of the terms of the contract.
The server space is dedicated to the Customer and cannot be shared.

The Customer is responsible for ensuring that the backups of the data stored on the service are up-to-date.
The Service Provider does not guarantee the preservation of the data in the service.

The Customer may not use the services for direct marketing by e-mail in violation of law or morality.
Sending spam is prohibited.
This includes, in particular, sending illegal, unwanted advertising to third parties.
When sending e-mail messages, it is prohibited to provide false information about the sender or otherwise conceal the sender's identity.

The distribution of large files (including "seeding" using e.g. BitTorrent protocol) related to or through services or other activities that significantly increase the load on the normal use of the service must always be agreed in advance with the Service Provider on a case-by-case basis.

The Customer is responsible for ensuring the credentials are not disclosed to third parties.
The Customer is responsible for all actions and misconduct under the provided credentials.

The Customer is obliged to read and act in accordance with the information and notices provided by the Service Provider concerning the services and any changes that may be made to it.

Notices and new Terms and Conditions will be published on Lahti Hosting.

7. Rights and obligations of the Service Provider

A service is considered to be defective if it deviates substantially from the characteristics defined in the service description and the deviation substantially hinders the use of the service.
The Service Provider is not liable for indirect or consequential damages, such as loss of profit, loss of production or turnover, damages caused by interruption, failure to fulfil obligations to third parties, or any other unforeseeable damage.

The Service Provider reserves the right to temporarily suspend the provision of any service if necessary for repair, maintenance or other work.
A security threat to the Service Provider or the Customer also entitles the Service Provider to temporarily suspend the provision of the service.

The Customer is obliged to report errors as soon as they are noticed and to complain about them in writing within ten (10) working days of noticing the error.
Otherwise, the Customer loses the right to claim the error.

The Service Provider reserves the right not to correct an error caused by the Customer's own actions, such as misconduct or incorrect use of the service.

The Service Provider is not responsible for errors or interruptions in service caused by force majeure, third-party actions, such as problems with third-party networks or software, or other errors.
The Service Provider is not responsible for consultant errors, problems with third-party software, or other errors.

The total liability of the Service Provider for damages shall not exceed the amount of one (1) month's charges for the service in question in all circumstances.

8. Customer information

It is the Customer's responsibility to provide the Service Provider with correct information when ordering the service.
The Service Provider reserves the right not to provide services if the information is incorrect or incomplete.
Changes can be made by the Customer in the private area of Lahti Hosting.

9. Other terms and conditions

The contract is between the Service Provider and the Customer.
The Customer agrees to keep confidential all information relating to the contract, the services, and their prices.
The Customer is responsible for ensuring that any employees, subcontractors or other parties involved in the service comply with these Terms and Conditions.

The Service Provider has the right not to transfer the Customer's domain name until all claims of the Service Provider against the Customer have been settled.

The contract is governed by Finnish law.
Disputes will be resolved primarily through negotiation.